Special offer for myQ customers

Replacement coverage for your smart devices

Finally! An all-in-one plan that protects what keeps you and your home connected — including security systems, doorbells, locks, garage door openers and more!

 No hassle replacements shipped right to your home 
  One single plan protects all your eligible items
  No restrictions on age, brand, or where the device was purchased
Questions? Call us at
(855) 840-3826
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Questions? Call us at
(855) 840-3826
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Smart Home Device Protection Plan

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For one low monthly price, this plan replaces your devices with new ones when they stop working.  Have peace of mind knowing you're protected from mechanical breakdowns due to normal wear and tear as well as failures from power surges. 
  •  Picks up where your warranty leaves off
  • Replacement of eligible devices
  • All brands, including myQ!
  • $500 per covered device
  • $1500 total limit per year
View sample annual contract
 

One plan, zero hassle.

With the Cinch Smart Home Device Protection Plan, you’re ready if devices stop working. Simply file a claim online and get a fast replacement shipped to your door — so your smart home doesn't skip a beat. 

Request

Call us or log in to your online account to start a claim for your covered device.

Replace

We'll find a replacement device of like kind and ship it right to your home.

Relax

Your smart home eco system is back in action and working like it should.

Frequently asked questions

Still have questions? We're here to help! Give us call at (866) 308-0489. 

What is the Cinch Smart Home Device Protection Plan?

This protection plan is a month-to-month service agreement that provides replacements of eligible smart home devices when they experience a mechanical breakdown due to normal wear and tear. Devices covered by the plan include: security systems, hubs/home controllers, thermostats, smoke detectors, carbon monoxide detectors, door locks, doorbells, garage door openers, flood lamps and speakers. The plan has a $50 deductible due per claim, however, this will be waived if the replacement is less than the deductible.  

How does the claims process work? 

If one of your eligible devices stops working, place a claim online or by phone. A $50 deductible is collected at that time. If the replacement device is less than $50, the deductible will be waived. Next, we'll confirm coverage and find a replacement device of like kind or quality and have it shipped directly to your home. It's that simple! 

When does coverage begin?

There is a 30-day waiting period from the time you purchase your plan to when you can place a claim. Once enrolled, you will receive an email within 48 hours with instructions on how to access your plan documents. 

When does billing begin?

This protection plan is a month-to-month service agreement that automatically renews each month. You’ll be charged at the time of enrollment and then on a recurring monthly basis.

Can I cancel at anytime?

Yes. You can cancel your agreement online at my.cinchhomeservices.com or by calling or (888) 665-7643.

 

45 years

We're dedicated to making homeownership easier — and we've been doing it since 1978!

*Important Details

Plans not available in all states. Subject to eligibility, exclusions, per claim deductible and annual limits. See sample plan agreement for details. A sample can also be requested by calling our toll-free number. myQ is not a party to this plan.

Your service agreement is sold by Cinch Consumer Electronics, Inc., and administered by: LOTSolutions, Inc., 10751 Deerwood Park Blvd., Suite 200, Jacksonville, Florida 32256 (888) 910-4317. Products and services are provided by 4Warranty Corporation, The Service Doc, Inc. (in WI), or Lyndon Southern Insurance Company (in OK and FL: Lic. No.: FL-03698), each of which are subsidiaries of The Fortegra Group, Inc. Fortegra® is the marketing name for the service contract operations of the subsidiaries of The Fortegra Group, Inc. This is a summary of the benefits available. For complete information including details of benefits, coverage, specific exclusions, and limitations please refer to the complete terms and conditions of the service agreement. A service agreement is optional and cancelable. A service agreement is not a warranty.